AI for insurance: How renewal review automation is changing personal lines

The landscape of personal lines insurance has grown more complex than ever. Brokerages today are juggling rising workload and evolving customer expectations — all while trying to remain competitive and efficient. For most brokers, the manual process of reviewing renewals eats up hours and is a silent threat to both retention and profitability. Missed details, inconsistent policy checks, and a lack of proactive outreach can quietly erode client trust. But what if there was a way to shift renewal reviews from a pain point into a growth driver?

AI and insurance workflow automation platforms are now delivering on that promise. Tools like Quandri’s Renewal Intelligence Platform are transforming how brokerages manage renewals, freeing up time, boosting accuracy, and unlocking new revenue streams. AI for insurance is no longer a futuristic concept, it’s a reality now — one that’s driving measurable outcomes for brokerages.

‍

Renewal reviews are time-consuming and risky

The reality is that manually checking policies takes up a significant amount of time. Every personal lines policy needs a careful check for changes, missing coverages, and new risks. Even with the most attentive brokers, it’s easy for details to slip through the cracks, especially during busy renewal periods. This isn’t just about lost productivity. It’s about real business risk: human error increases E&O exposure, and slow or inconsistent reviews mean missed opportunities to retain or upsell clients.

Today’s brokerages face unique pressures — surges in renewal volume, the cost and complexity of hiring and training, and the challenge of segmenting their book to focus on high-risk clients. Spending hours reviewing every policy just to find the small percentage that need extra attention simply isn’t sustainable anymore.

‍

What is AI-powered renewal review automation?

At its heart, Renewal Review automation with Quandri is about handing off the tedious, manual work to AI so your team can finally focus on what matters most. Instead of brokers spending hours buried in documents or sorting through spreadsheets, Quandri quietly reviews every renewal in the background. It automatically flags coverage changes, highlights gaps, tracks year-over-year shifts, and surfaces upsell and cross-sell opportunities — without missing a beat.

All of this happens directly inside your broker management system (BMS). There’s no need to bounce between platforms or worry about missed details. With Quandri’s renewal review automation, brokers instantly see which clients are at risk, which renewals require a personal touch, and where there are real opportunities to add value. The result? Renewals move from a daily grind to a strategic part of growing your business.

‍

How Quandri’s Renewal Intelligence Platform works

Quandri’s Renewal Intelligence Platform is purpose-built for insurance brokerages and their personal lines workflow. Integrated with your Epic BMS, it reviews every renewing policy and surfaces exactly what brokers need to know — before they even open the file.

Here’s how it works:

• Policy analysis and automated reviews: The platform scans for year-over-year changes, missing coverages, premium increases, and more.
  
• Prioritization: Quandri automatically highlights accounts that need attention — whether due to premium changes, potential retention risk, or coverage gaps.
  
• Renewal summaries: Automated summaries and follow-up activities are created in Epic, so brokers never miss a step and always know where to focus.
  
• Integrated communications: Quandri Connect uses AI to draft personalized, policy-specific renewal emails so proactive client outreach becomes automatic and consistent.

This automation means less time wasted on manual reviews and more confidence that nothing important slips through the cracks. When AI handles the busywork, brokers can deliver a level of accuracy and responsiveness that’s tough to match with traditional methods. Clients feel the difference right away. Every renewal conversation becomes more relevant, timely, and personal — so your brokerage stands out in a crowded market and builds the kind of trust that keeps people coming back year after year.

‍

The key benefits for brokerages

For most brokerages, the impact of automation is clear:

• Save time and reduce costs: Eliminate repetitive manual tasks and repurpose staff hours for higher-value work.
  
• Boost retention: Proactive, accurate renewal reviews build trust and create more satisfied clients who are less likely to shop around.
  
• Increase revenue: AI automatically surfaces upsell and cross-sell opportunities, so brokers can add value at every renewal.
  
• Reduce E&O risk: Standardized, automated checks make it easier to catch mistakes and protect the brokerage from costly errors.
  
• Better compliance and reporting: Automated documentation and reporting simplify audits and performance tracking.
  
  

Renewal reviews for Canadian brokerages: The workflow in action

Across Canada, brokerages are using Quandri’s renewal intelligence platform to automate and standardize renewal reviews inside Epic BMS. The platform checks critical attributes such as policy type, effective date, carrier, premium changes, new or removed coverages, limits, deductibles, and discounts.

Instead of reviewing every policy, brokers instantly see which clients need urgent attention, which renewals are missing important coverage, and where upsell and cross-sell opportunities exist. This allows teams to spend less time searching and more time delivering value, especially to high-risk or high-value clients.

‍

Real results: What Canadian brokerages are achieving

The results speak for themselves. Brokerages using Quandri are cutting down on hours spent reviewing renewals and can focus their time where it matters most. Upsell and cross-sell opportunities are surfaced consistently, not by chance. And clients receive more timely, proactive communications — all of which drive higher retention and satisfaction.

‍

AI for insurance: Automated renewal reviews are the future

AI-powered renewal reviews aren’t just a passing trend — they’re the new standard for brokerages that want to stay competitive, reduce operational costs, and build stronger client relationships. With Quandri, you can move past manual, error-prone checks and deliver a smarter, faster, and more profitable renewal experience.

Ready to see what renewal review automation can do for your brokerage? See how Quandri can help you transform your renewal process today.

‍