How agencies are scaling their books without scaling headcount
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The growth playbook for insurance agencies has changed. Here's what's working now.

James D. Chapman
COO @ Ausband Chapman Insurance

Reserve your spot now


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The admin burden on personal lines teams is growing, and the talent pool to absorb it is shrinking. Experienced account managers are stuck doing work that doesn't leverage their expertise, and new agents can't develop the skills that make them valuable when they're buried in repetitive work from day one.
The agencies pulling ahead aren't solving this by adding headcount. They're rethinking how to leverage new technology to handle repetitive work, so their best people can work at the top of their license.
Tessa Elliot, Product Marketing Manager at Quandri, and James Chapman, COO of Ausband Chapman Insurance, will kick things off with a fireside chat diving into why the talent crunch and relentless renewal volume are breaking the old growth model, and what the brokerages pulling ahead are building around it.
Then we'll show you how the renewal work your team is drowning in today can run in the background tomorrow, freeing your account managers up for the clients and conversations that actually require their expertise.
You'll walk away knowing:
• Why the pressures on insurance agencies aren't going away, and why adding staff isn't solving them
• How agencies and brokerages are handling more renewals, reaching more clients proactively, and growing their book without adding headcount
• How technology can empower agents to work at the top of their license
• How to get value from new hires faster
Speakers

James Chapman is the Chief Operating Officer at Ausband Chapman Insurance, where he oversees operations across five locations and a team focused on delivering personalized insurance solutions. A firm believer that the next wave of agency growth comes from smarter systems, not more headcount. James has spent the past four years investing in the technology and process improvements that let his team operate at the top of their license. He brings a practical, operator's lens to what it actually takes to scale a book without scaling the org chart.
Quandri's Renewal Intelligence Platform
Quandri transforms the policy renewal and requoting process for personal lines insurance brokerages by automating time-consuming and repetitive tasks, identifying actionable policy insights and enabling insurance companies to achieve profitability and scale.



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